
So a couple of weeks ago we went up to visit my Stepdaughters. We were there to celebrate the older one's birthday. She wanted to go to Macaroni Grill for lunch, so as soon as we pulled into town, it was girls in one car (my wife and her two daughters), and boys in the other (me and their significant others).
Sometime during the course of lunch I made the mistake of telling them I have never been to Hooters. I don't know how that came up, it just did. This left the guys speechless, and before the bill had been paid, it had been decided that a detour on the trip home was in order.
Well, since we ate like Barbarians at the restaurant, none of us guys had enough room for... whatever it is they serve at Hooters, so we just made a quick appearance in the lobby so they could buy me a memento to commemorate my first visit to this fine dining establishment.
This little keychain was the perfect item, so one of the guys grabbed it and handed it to the cashier to ring up. Five minutes later, she called over another waitress to help her find the 'code'. No luck. Now another waitress is involved. Now the manager is summonsed. Now half the staff is up there digging through manuals and notebooks and paperwork.
Finally the manager just hands it over and says "Here. It's on me. Sorry for the trouble". What trouble? We got a free keychain, and half the staff was hanging out up at the register. Mission accomplished!
What is really interesting though is, the keychain had a price tag on it. $3.95. Plain as day. Black and white. But because it wasn't properly 'in the system', they could do nothing with it. I just read about this phenomenon in a very interesting book called Cheap: The High Cost of Discount Culture, wherein they discuss the loss of craftsmanship in this country, even in the area of clerks (and apparently, managers). Very interesting (and depressing) book.
Anyway, it was fun to hang with the guys, and if I were about thirty years younger and single, I might actually go back there and get something to eat. And I would like to thank my wife for being such a good sport and laughing the hardest when I told this story back at the house.




